Terms of Service

Using the service

You may play as a guest or create an account. Guests can read match chat and send only approved face reactions, but cannot write arbitrary text, send private/friend messages, upload/edit avatars, or publish social/profile content. Registered accounts are required for those features. You must provide accurate account information, keep credentials secure and use only accounts you are authorised to control. The service is provided for personal entertainment and lawful use.

Fair play

Do not cheat, automate moves, exploit bugs, interfere with matchmaking, manipulate ratings or rewards, evade blocks or moderation, impersonate another person, or disrupt the service. Authoritative server results and reasonable anti-abuse controls determine valid matches, rewards and ratings.

User content and conduct

Registered-user usernames, avatars and chat must follow the Community Standards. Do not submit illegal, threatening, hateful, sexually exploitative, fraudulent or privacy-invasive material. We may restrict chat, remove content, suspend access or preserve evidence when reasonably necessary for safety, legal compliance or service integrity.

Reports and complaints

Match and message reporting tools are available in the service. We review reports proportionately and may contact a reporter through account notifications. A player may raise a moderation or safety complaint at safety@gomancala.com or in writing to the registered office listed on the Contact page. Include the username, approximate time and relevant room or match code without sending passwords.

Availability and changes

We aim to keep Go Mancala available but do not promise uninterrupted service. We may change, pause or retire features for security, legal, operational or product reasons. Paid offers are available only when the standalone Market enables secure checkout; an unavailable purchase control does not place an order.

Purchases and digital items

The standalone Market offers optional Gem packs, a one-time Remove Ads entitlement and a monthly VIP subscription when purchases are enabled. Coins are earned in the game; Gems are a separate virtual currency. Neither is money, a cash balance or a right to cash out. Gem-to-Coin exchange is currently unavailable.

You must sign in to the account that should receive a purchase and be authorised to use the payment method. Choose an offer in Market, review its description, currency, total and billing frequency on Stripe’s hosted Checkout, and correct any error before confirming payment. Stripe or its applicable customer-facing service acts as merchant of record for Managed Payments purchases and handles payment processing, applicable indirect taxes and transaction support. Prices are displayed in US dollars; Checkout may present supported local pricing. Your bank may apply its own currency-conversion charges.

Rexcode Digital Ltd is not VAT-registered and has no VAT number. This does not represent a claim about VAT, GST or sales-tax collection, inclusion or registration in any other jurisdiction.

Digital items are applied to the purchasing account after payment is verified; returning to Market alone is not proof that payment succeeded. If a confirmed purchase does not appear, refresh your account and contact support with your receipt reference. Do not send card details or passwords. Keep your Stripe receipt and a copy of these terms for your records.

VIP subscriptions and cancellation

VIP is a recurring subscription, currently $4.99 USD per month, not a one-time purchase. It renews monthly until cancelled. No trial period is offered. Benefits shown in Market apply while membership is active; missed weekly reward claims do not accumulate.

Use Manage billing in the standalone Market to open your account’s Stripe customer portal, view invoices, manage payment methods and cancel a Stripe subscription. Cancellation at period end normally keeps VIP access until the current paid period ends and prevents the next renewal. A failed payment or final termination may change access according to the subscription’s confirmed status. If billing cannot be opened, contact support@gomancala.com.

Deleting your game account is not a subscription-cancellation request. Cancel your subscription through billing before deleting your account, or contact support for help. Account deletion can remove your ability to open the in-game billing link.

Purchase support and refunds

For a payment error, missing item, cancellation or refund request, email support@gomancala.com with the purchasing account and receipt reference. We review the payment, the request and applicable consumer rights. We do not promise instant or unconditional refunds, and these terms do not exclude statutory cancellation rights or remedies for faulty or misdescribed digital content. We do not treat merely opening Checkout or accepting these terms as a waiver of those rights.

An approved refund may remove the Gems or access provided by that purchase. A full Remove Ads refund removes the ad-free entitlement from that purchase, not independently held access such as active VIP. Partial refunds require review and do not automatically remove ad-free access. Cancelling a subscription is separate from requesting a refund. Financial records may remain for reconciliation, disputes and legal obligations.

Remove Ads and platform differences

Remove Ads is a one-time ad-free entitlement, currently $2.99 USD. It does not include VIP rewards or cosmetics. Advertising is currently disabled for everyone; this purchase keeps the account ad-free if advertising becomes available. Active VIP also provides ad-free access. Offers and account features may differ on distribution platforms; standalone Stripe purchases and billing are not offered inside the CrazyGames version.

Intellectual property

Go Mancala software, branding and original presentation belong to REXCODE DIGITAL LTD or its licensors. These terms do not restrict rights in the traditional Mancala game itself.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or rights that apply to consumers. Subject to those protections, the service is provided with reasonable care and we are not responsible for losses that were not reasonably foreseeable.

Ending access

You may stop using the service at any time. We may suspend or terminate access for serious or repeated violations, security threats, legal requirements or misuse. Account deletion may not remove records that must be retained for safety, fraud prevention, disputes or legal compliance.

Law

These terms are governed by the laws of England and Wales. If you are a consumer, you retain any mandatory rights and may be entitled to bring proceedings where you live.

Operator

REXCODE DIGITAL LTD, company no. 17088152, registered in England and Wales. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.